The Collective Question (TCQ): Episode 4 Stephen Becsi

Thursday, April 9, 2020 at 10:24:06 AM GMT+10:00

WATCH the video interview: Stephen Becsi, Chief Executive Officer of Apollo Care talks to Boardroom.Media Reporter Velvet-Belle Templeman, about how workplace culture informs and execute systems and processes.


On this week’s episode of The Collective Question, Stephen Becsi is the Chief Executive Officer of Apollo Care with over twenty years of experience in the Australian Navy, shares his professional opinion on how business owners can successfully transform their organisation by prioritising culture ahead of strategy.


“I realised the importance of culture when I first talked to the CEO of IBM. He said that culture is the entire game of the business and that the organisation is nothing more than the collective capacity of its people to create value. And corporate Australia hasn’t realised this.” 

Stephen Becsi, Chief Executive Officer of Apollo Care 


From a young age, Becsi discovered the importance of culture during his time in the Australian Navy. Unlike other organisations, culture is a fundamental aspect of the Navy, as it is involved in every facet of the soldiers’ everyday lives, from training to cleaning. Having a strict routine allowed naval soldiers to successfully work alongside together to serve the organisation’s true purpose of protecting Australia from oncoming attacks. 


The Australian Navy had a successful work culture as they realised change started from the top. The naval leaders were a symbol of admiration and example of good behaviour for their soldiers by being able to take quick control over certain situations, holding soldiers accountable for their mistakes and recognising the soldier’s achievements. 


When business owners execute a cultural strategy into their workplace, they will see a dramatic improvement in a short period of time. it provides employees with a roadmap of the business’ future direction and understands how their role will drive success for the long-term. This will motivate employees to collectively work together and achieve significant milestones within a short timeframe, ensuring happiness for both the leaders and the employees. 


“Culture is the glue that pulls everything together. It allows employees to feel good at the end of their workday, have a connection to others and if they are being held accountable for their behaviour it means you’re beginning to pull together as a team by completing work tasks together.” 

Stephen Besci, Chief Executive Officer of Apollo Care


Another approach to culture is measuring employee success. Becsi suggests employing the Net Culture Score, a digital device that provides business owners and their board with a culture score, which is measured against seventeen different KPIs. There is a direct correlation between the culture score and the business performance, as when the culture score increases in value, the business' performance significantly improves. This tactic allows employers to make effective strategic decisions to maintain success in the future. 


Culture is a very prominent aspect of the functioning of an organisation and having an effective cultural strategy in the workplace can be the difference between a business succeeding or failing in its chosen market. As discussed by Stephen Becsi, culture begins by having an effective leader who understands his position and is willing to lead by example by explaining the business’ direction and recognising the hard work of their employees. In return, their team will be motivated to work harder as a collective unit and complete projects that will successfully drive the business forward.


By Olivia Nunes-Malek, Boardroom.Media


For more information on how to manage and improve your workplace culture, visit www.boardroom.services/tcq and for more episodes in The Collective Question series visit www.boardroom.services/tcqseries.

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